Monday, 23 June 2008

performance - more than just a technical nice

I just read this article The #1 reason IT often fails to deliver value and it stirred some further thoughts:

  1. IT fails because it doesn't know how to measure success
  2. IT fails because it overcomplicates service delivery, and all sorts of phoney KPIs are used
  3. at the end of the day, IT is about cost-effective service delivery to the business. Measurement of IT as a whole should focus on:
    1. functional alignment to business
    2. cost-effectiveness
    3. agility to meet changing business demands
Performance in these key areas will enable IT to consistently deliver value to the business by:
  1. delivering what the business needs
  2. doing so at the right price, but remaining effective in supporting business volumes
  3. whilst supporting change and allowing innovation

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